Contact Us-Store Hours-Return/Refund Policy
For questions about orders, please include your order number and the name and postal code of the billing address.
Address:475 Pine Ave. West
STORE HOURS: *Please note we are only offering online sales. Our in-store experience is temporarily closed due to COVID-19 restrictions.
Mon 10am - 7pm
Tue 10am - 7pm
Wed 10am - 7pm
Thur 10am - 7pm
Fri 11am - 7pm
Sat 9am - 3pm
Sun 9am - 3pm
RETURNS & EXCHANGES: The following Return policy only applies to purchases made through www.redbirdsportsshop.ca. All store purchases may only be returned to the Redbird Sports Shop.
1. FINAL SALES: All sales of gift cards, e-gift certificates, swimwear, sports bras, face coverings and items marked as Final Sale are final. FINAL SALE items cannot be returned for exchange, credit or refund.
2. For all other items, to be eligible for an exchange, credit or refund as described below the merchandise must be returned unworn with tags and must be accompanied by the original receipt and customs documents (if applicable).
Please note that only refunds are available for online purchases returned by mail. Returns are accepted within 30 days from the shipped date. If your online purchase does not meet your expectations please mail the merchandise to the shop for a refund to the original form of payment used to purchase the item(s). Return shipping is non-refundable. You may return your merchandise in person to the Redbird Sports Shop for exchange or refund.